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FAQ

 
Who and what
We are four friends getting together with the same passion for crafts: Lenny, Rini, Thata, and Yenny. As mostly crafters each one has their own favourite craft but also the chance is we always eager to learn a new craft! So chance is in the future we will include some more type of crafts here..
 
Can I send articles for your website?
We are glad to receive articles from you. Please note however that we will review your article before we publish here. The articles welcomed are craft-related whether it is about patterns or tips that you want to share.
 
Do you sell the items for international visitors?
Yes, we do. Please contact us to get a quote for the shipping fee.
 
Where can I send emails for questions or queries?
 
For common questions, please address your email to:
For product/pattern sale related, please address your email to:
 
Order and Technical questions:
 

1. Where to transfer

We have BCA account, please contact us for bank account query. For International customers, we do have Paypal account.

2. Can I take a look at your items? Do you have a store for us to visit?

If you happen to be in Surabaya, you can visit: Saung Thalenta, Wisma Penjaringan Sari Blok K no.1, Rungkut Surabaya. SMS only: 081703132334, 087853503319

Or if you are in another cities/towns, you can contact one of us:
= Jakarta: Please contact Rini ( 021 92120068 ) Email : rin7goh@yahoo.com or rin7goh@gmail.com
= Bandung: Please contact Yenny (022)70071200 Email : gunawy@gmail.com

3. I'm interested in your items, is it available or is it out of stock?

Each item has a description of FOB, meaning the location of the item. If you are located in Jakarta and the item you order is in Surabaya, then it will be shipped so you will have to pay for the shipping cost from Surabaya.

In antoher case, if you order an item, and it is not available in your town, we can send you from another location. Say you are in Jakarta, the item is not available in Jakarta but it is available in Bandung, then it will be sent from Bandung instead.

If you are interested in our items, please send us an order, don't forget to mention your location so we can arrange more quickly.

4. Why is it that my email has not been answered?

Please be patient, every email will be answered although maybe not in the same day. Some orders will be forwarded to the PIC (person in charge) nearest your location, and they will have to check the stock first to answer the email. We always try to make the most efficient way to fulfill your order as items are spread in several towns. And also please don't forget to check you spam folder as sometimes our emails land there.

5. I still have some questions, where can I send my email?

Please send your email to:

 

 

 


 

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